How do I mark a Work Order as Completed?

Overview

In order for a vendor to officially mark a work order as complete, they must satisfy HPA’s requirements on documentation and a bid of lower or higher amount. They can upload different documents into different categories within the work order detail page of the vendor portal. The work order will then be under quality review and approval. If the work order has been approved you can go ahead and generate an invoice. 

1. Find the work order in the "In Progress" tab and click "View Details" 

2. Update required information such as photos, receipts, 2 questions regarding the issue/resolution, confirming the invoice amount ( If bid was sent than pricing has been confirmed lower pricing amount can be added) and permit. 

• If you indicated that a permit is required, you will need to upload one before invoicing. You can mark the work order as complete but you will need to upload the permit before invoicing. 

• Please note you can't complete a work order unless the follow below are all checked off.

5. Click "Mark Complete" twice (Work Order will now be under quality review and approval. If the work order has been approved you can go ahead and generate an invoice)