Work Order Status Review

Work Order Statuses

• Ready to Schedule - New work orders that were just moved to the in-progress tab and haven’t been scheduled.
• Awaiting Visit - Work orders that are scheduled and awaiting technician to visit.
• Pending Bid Approval - Work orders that have a bid pending Pathlight approval.
• Bid Declined - Work orders with bids that were declined by Pathlight and where vendors haven’t taken any actions. Vendors will need to provide a new bid, accept original budget, or accept proposed bid if any.
• Bid Approved - Work order with a bid that has been approved.
• In Progress - Work orders that are currently being worked on.
• Quality Review - Work orders that are marked as completed but are undergoing a review from our resident service team.
• Quality Review Failed - Work orders that have failed a quality review by Pathlight. A declined reason will be given along with next steps in Fixsee.
• New Budget Accepted - When a vendor accepts a new proposed bid from Pathlight.

Invoice Statuses

Once the quality review check is passed, the vendor (admin and supervisor) can generate an accurate invoice, only the admin and supervisor can generate invoices at this time. Vendors can click the "Ready to Invoice" tab to generate invoices. You have the ability to view information such as work order number, location, budget, search work order and invoice status. Lastly, you have the option to sort on each of the individual tabs from ascending to descending order. 

• Ready to Invoice - Work orders that haven’t generated any invoice.
• Reviewing Invoice - Work orders that have submitted generated invoices.
• Awaiting Response - A member of our invoicing team has sent a message regarding the invoice. 
• Invoice Approved - Work orders where an invoice has been approved.
• Cancelled - Work orders that were terminated without completion.
• Deferred - Work orders that were marked deferred by the RSO, work will be completed at a later date.